After-Sales

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After-sales
  1. If any equipment malfunction occurs, please contact our technical support team or local maintenance personnel immediately to avoid potential safety risks.
  2. This form should be completed by the original installer or operator. If you encounter any issues, please reach out to our sales or after-sales representatives in time.
  3. Our service team will respond within 24 hours after receiving your after-sales request. Please keep an eye on your email or WhatsApp messages for our reply.
  4. When reporting an issue, please provide relevant photos or videos that clearly show the problem or error, along with a brief description of the situation. This will help our engineers identify and resolve the issue more efficiently.
  5. In the following cases, Henan Olive Technology Co., Ltd. reserves the right to decline or limit after-sales service:
    • The equipment has been disassembled or modified without authorization.
    • The issue is not caused by manufacturing or technical defects.
    • The product is beyond the warranty period or does not meet warranty conditions.
    • The reported equipment was not produced by our company.

    After-Sales Service Request